By Angela Morris (ABA Journal)
Chatbots have a place in a law office, says legal chatbot creator Tom Martin, because they can handle busy work that eats up precious time in a lawyer’s day.
Martin is the founder of LawDroid, a company that creates legal chatbot apps that mimic human conversations when talking with potential clients.
For example, a reception bot on a firm’s website can answer questions about the lawyers who work there and the services they provide, and it can schedule clients for consultations, Martin explains. By wiping out such mundane tasks, it frees up time for meaningful human interactions between lawyer and client that no machine can master.