By Angela Morris (ABA Journal)
Chatbots have a place in a law office, says legal chatbot creator Tom Martin, because they can handle busy work that eats up precious time in a lawyer’s day.
Martin is the founder of LawDroid, a company that creates legal chatbot apps that mimic human conversations when talking with potential clients.
For example, a reception bot on a firm’s website can answer questions about the lawyers who work there and the services they provide, and it can schedule clients for consultations, Martin explains. By wiping out such mundane tasks, it frees up time for meaningful human interactions between lawyer and client that no machine can master.
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Perhaps in five to seven years, as Colin Rule sees it, half of U.S. citizens who file court cases will have access to online dispute resolution software walking them step by step through their matters, resolving up to 80 percent of cases. Rule, a nonlawyer mediator, is vice president for online dispute resolution at Tyler Technologies. In this episode of the ABA Journal’s Legal Rebels Podcast, Rule speaks with Angela Morris about the possibilities–and pitfalls–for this technology.
Listen to the podcast here.
It’s too easy for attorneys to be aware that something isn’t perfect in their practices and accept the situation instead of pushing back. So says longtime legal innovator Nicole Bradick. “What it’s all about is identifying something not working as well as it should be and thinking of possible solutions,” says Bradick, who in January launched a legal technology company, Theory and Principle, that aims to do just that: “Ask why is this happening, and are there any changes we can make to fix the problem?”
Link to podcast.